Adding Domains and Changing Primary Domain

When adding a new domain to your Google Workspace account, or when changing the primary domain on your Google Workspace account to a new domain, certain steps should be made to make sure Signite is able to continue normal operation.

Please see the following steps to make sure everything is set up as required:

1. Make sure the Signite app has permissions for the new domain.

Since the app was originally installed for the old domains, the new one will probably not have the same permissions by default.

Go to your Google Workspace admin, and under Apps > Google Workspace Marketplace apps > Apps list, go to the Signite app and check its data access.

If not all required access points are granted, click Grant Access at the top right corner of the section.

2. Synchronize Domains

To add the new domain to the domains list, go to the Domains screen and click the Synchronize Domains button.
Follow this guide for more information on domain synchronization:
https://www.signite.io/support/guides/synchronizing-domains-and-users/

This will add the new domain to the domains list, allowing you to sync its users as well.

3. Re-verify your permissions

If the synchronization needs permissions verification, you’ll be redirected to the Permissions screen.
Verify the permissions by using the Verify button

4. Log in using the new domain’s admin

If the new domain was created as the new primary domain, or the old primary domain is no longer part of your account, you’ll need to use users under the new primary domain to access Signite.
Using the new domain’s Super Admin user, log in to Signite and click Verify in the Permissions screen, like in step 3.
https://app.signite.io/permissions

If you have any questions, please contact us at support@signite.io